AI Customer Support Automation
Your tier-1 queue, cleared before your team clocks in
Replylume pulls the order record, issues the refund, and writes it back to your CRM, end to end, no human required.
The overnight backlog problem is not a staffing problem
Your East Coast team logs in every Monday morning to 80+ tickets that could have been resolved at 11pm the night before. Order status checks, refund requests, account lookups. Nothing requires judgment. Everything requires access.
The issue is that existing tools classify tickets and stop. Replylume does the next three steps: fetches the record, applies the action, closes the ticket. That is the gap we built to fill.
How the resolution loop worksHow It Works
Three steps from ticket to closed
No pipeline setup. No new dashboard to learn. Connects to your existing stack in under a day.
Ticket arrives
Replylume reads new tickets from your helpdesk (Zendesk, Intercom, or Freshdesk) and classifies whether they are tier-1 resolvable.
Context assembled
It queries your billing platform for the order record, validates refund eligibility, and checks CRM for any account-level flags.
Resolved and logged
The refund issues. The CRM record updates. The ticket closes with a customer-facing reply. Every action logged to the audit trail.
Pilot Data
Early results from our access cohort
Capabilities
Three things Replylume does end to end
Real-time order record access
When a customer submits a status inquiry, Replylume queries your billing platform within seconds. No ticket routing to a human, no waiting for a CSV export.
- Connects to Stripe, Paddle, and major billing APIs
- Reads order status, amounts, and refund eligibility in real time
- Read-only access scope unless action is explicitly authorized
Autonomous refund issuance
Within your configured rule set, Replylume triggers the refund directly through your billing API. No human needs to approve a $40 refund at 2am.
- Configurable amount limits and eligibility rules
- Out-of-scope tickets escalated automatically, not silently dropped
- Customer-facing confirmation sent in under 10 seconds
Automatic CRM write-back
Every automated resolution is written back to your CRM. Your support ops team starts the day with a complete activity log, not a pile of unlogged cases.
- Writes to Salesforce, HubSpot, and other standard CRM APIs
- Structured activity entry: action type, amount, timestamp, agent attribution
- No manual logging. No end-of-day cleanup.
From Early-Access Teams
What the teams building with us say
Before Replylume, our East Coast team logged in every morning to 60-80 tickets that could have been closed overnight. Now most of those are resolved before 9am.
The audit log was the thing that convinced our security team. Every action has a trail: who authorized it, what data was accessed, what was changed.
Works with your stack
Pricing
Flat monthly. No per-ticket surprises.
Predictable pricing for mid-market teams. Start free, grow without penalty.
- Order lookup and status replies
- Refund issuance within rules
- Basic audit log
- Email escalation for edge cases
- Everything in Starter
- Custom escalation rules
- Cancellation flow handling
- Webhook and Slack notifications
- Everything in Growth
- SLA: 99.9% uptime
- Dedicated onboarding
- Custom action scripting
All plans include a 14-day free trial. No credit card required.